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Loss of Power

The unit will start to deflate when there is a loss of electrical power. Should this happen it is important to stay calm. The individual(s) supervising the event should help all users safely but quickly exit the unit. Once everyone has exited check to see if the power to the blower has been interrupted and make sure the power switch on the blower is in the "ON" position.

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Damage

If the unit becomes damaged while operating, assist all users off of unit and deflate immediately. Do not attempt to continue operating unit and contact our office immediately.

Incidentals

If unit is damaged in any way due to user neglect or disregarding the safety rules, the customer may be subject to repair or cleanup fees. All safety rules reviewed with a responsible adult when the unit is dropped off and a copy remains at the party location in the Customer Reference Book. Credit Cards for reservation may be kept on file up to the date of the event and charged to recover any losses up to and including unit being out of service until it is repaired or replaced.

Poor Weather

Should lightning heavy rain and/or winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. Both Inflatable Event Professionals and the customer reserve the right to cancel due to inclement weather – Your Safety & Fun Are #1.
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Rain-checks are issued if Inflatable Event Professionals cannot set up because of rain, snow, high winds or muddy conditions. Rain checks will be kept on file and are good for up to 1 year from your cancellation date and will be applied towards a future reservation.

If the customer chooses to have Inflatable Event Professionals set up and we find the weather conditions are not appropriate for our bounce houses/slide combos your deposit will not be returned and you will not be issued a rain check.

Cancellation Policy

All cancellations (non-weather related) are subject to cancelation fees.

Cancellations are accepted as long as it is received 10 days prior to the scheduled event. Your deposit can go toward a future rental date.

Large events require a 50% non-refundable deposit to lock in the reservation. If the event is rescheduled, the deposit may be applied in full to a future reservation. If the event is canceled a credit will be kept on file “Large Events only”.

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If a cancellation occurs under the 10 day window of the reservation scheduled; then the deposit is non-refundable. If, on the day of your rental, rain, high winds or other severe inclement weather is predicted you will be given the option to cancel your rental and reschedule at no additional cost. However, once the equipment has left our warehouse, there are no refunds or rain checks.

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Inflatable Event Professionals reserves the right to cancel any reservation or portion thereof. We also reserve the right to conclude an event early due to inclement weather, unsafe, unclean, or unfit conditions for our equipment or staff.

Our company is a research and development, manufacturing, sales as one of the modern enterprise, with strong technical force, advanced CAD, Rhino aided design system, the introduction of large-scale automatic cutting equipment, high-precision outdoor photo machine, laminating machine, high temperature and high temperature heat wave welding machine model, machining center and professional and testing facilities. The quality of the products conforms to or even exceeds the standard of the industry. The aquatic park products are fully met the standards at home and abroad. Our company has more than 10 technicians. According to the requirements of customers, we design and plan computers. We have a safe distance between the form and the shape, and the shapes are full and vivid, and the colourful collocation is beautiful. We focus on customer needs, attention to customer service, focus on brand promotion and maintenance capabilities, we are willing to all customers, all for the sake of customers, first-class quality, first-class service, innovation and customers work together, common development, look forward to your visit.